Self-service parcel delivery

InPost offers clients a new 24/7 self-service parcel delivery service. This innovative company provides,a Europe-wide Click & Collect service through a network of 16,000 distributors.

Client challenges

  • A trusted service partner to support its rapid growth objective, (2,500 "Abricolis" ("parcel shelters") planned for 2016.
  • Continuity of service is critical for these self-service Abricolis points.

Odéolis Services

  • In-service support with 12-hour guaranteed repair time.
  • National coverage, 6 days a week.
  • Spare parts stock management.
  • Terminal maintenance.

Odéolis Added Value

  • Continuity of service guarantee.
  • Service restored after initial intervention.
  • On-site interventions and centralised management.
  • Optimised stock management.
  • Consistent service quality throughout the territory.
  • Odéolis: InPost’s growth partner.

Our Expertise

Deployment - Commissioning
User Support
Issue Prevention
Change Management
Incident Management


For over 25 years, Odéolis has been providing business support for the most demanding vendors and system suppliers in developing and managing system life cycles for transaction and self-service systems.

Our mission :

Improving your long-term competitiveness by:

  • Guaranteeing user satisfaction
  • Guaranteeing a high availability for your systems
  • Fast-tracking the development of added-value services

Our Strengths:

  • Unique expertise in restoring service within short timeframes,
  • Consistent service quality across the service area,
  • Controlling our own key resources: technicians, technical experts, logistics, repair services.

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