Morpho

Gaming and betting terminals

Part of the Safran group specialising in advanced technologies, MORPHO distributes integrated gaming and betting systems in over 100 countries, generating €1.5 bn in turnover. In France, the company supplies a large portion of the PMU network of bookmakers.

Client Challenges

  • Kiosk functionality is critical for the PMU network.
  • Requires a trusted service partner capable maintaining a high availability of kiosks.
  • Direct invention on any of the 8,000 Morpho kiosks deployed in France.

Odéolis Services

  • Our commitment to restore service within a short timeframe (from within 4 hours to 1 day).
  • Maintaining operational conditions 7 days a week.
  • System commissioning, deployment and change management on several thousand installed units/per year.
  • Special event support

Odéolis Added Value

  • Industrial-scale service package with high availability: 95% availability; 99% of issues resolved during initial intervention.
  • Consistent service quality right across the territory.
  • Process of capitalising on previous experience.
  • Traceability for systems and interventions.
  • 8,000 interventions per year.
  • High levels of client satisfaction for tobacconists and users.
  • Management of Total Cost of Ownership.
  • Trusting relationship built over 10 years.

References

Our Expertise

Deployment - Commissioning
User Support
Retirement
Issue Prevention
Change Management
Incident Management

Odéolis

For over 25 years, Odéolis has been providing business support for the most demanding vendors and system suppliers in developing and managing system life cycles for transaction and self-service systems.

Our mission :

Improving your long-term competitiveness by:

  • Guaranteeing user satisfaction
  • Guaranteeing a high availability for your systems
  • Fast-tracking the development of added-value services

Our Strengths:

  • Unique expertise in restoring service within short timeframes,
  • Consistent service quality across the service area,
  • Controlling our own key resources: technicians, technical experts, logistics, repair services.

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