Gaming and betting terminals

Part of the Safran group specialising in advanced technologies, MORPHO distributes integrated gaming and betting systems in over 100 countries, generating €1.5 bn in turnover. In France, the company supplies a large portion of the PMU network of bookmakers.
Client Challenges
- Kiosk functionality is critical for the PMU network.
- Requires a trusted service partner capable maintaining a high availability of kiosks.
- Direct invention on any of the 8,000 Morpho kiosks deployed in France.
Odéolis Services
- Our commitment to restore service within a short timeframe (from within 4 hours to 1 day).
- Maintaining operational conditions 7 days a week.
- System commissioning, deployment and change management on several thousand installed units/per year.
- Special event support
Odéolis Added Value
- Industrial-scale service package with high availability: 95% availability; 99% of issues resolved during initial intervention.
- Consistent service quality right across the territory.
- Process of capitalising on previous experience.
- Traceability for systems and interventions.
- 8,000 interventions per year.
- High levels of client satisfaction for tobacconists and users.
- Management of Total Cost of Ownership.
- Trusting relationship built over 10 years.