Distributing tobacco products across 70,000 sales points.

Logista France (formerly Seita / Altadis) is the leading market player in convenience stores in France, with more than 10,000 Tobacconists-Newsagents sales points (STRATOR sales terminals).

Client challenges

  • Critical continuity of service for sales points which often only have one cash register.
  • Highly responsive interventions throughout France.
  • Multi-vendor environments (cash registers, PCs, inkjet printers).

Odéolis Services

  • Installation and maintenance services with high availability (from within 5 hours to 1 day).
  • After Sales Service: workshop repairs and guarantee management.

Odéolis Added Value

  • Geographical density of operational centres.
  • Continuity of service guarantee with consistent quality throughout the territory.
  • Service restored during the first intervention.
  • Optimised stock management.
  • On-site intervention and centralised management.
  • Strong image amongst retailers.
  • Odéolis is a major partner of Logista Strator.

Our Expertise

Deployment - Commissioning
User Support
Retirement
Issue Prevention
Change Management
Incident Management

Odéolis

For over 25 years, Odéolis has been providing business support for the most demanding vendors and system suppliers in developing and managing system life cycles for transaction and self-service systems.

Our mission :

Improving your long-term competitiveness by:

  • Guaranteeing user satisfaction
  • Guaranteeing a high availability for your systems
  • Fast-tracking the development of added-value services

Our Strengths:

  • Unique expertise in restoring service within short timeframes,
  • Consistent service quality across the service area,
  • Controlling our own key resources: technicians, technical experts, logistics, repair services.

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