70,000 tote betting terminals

PMC est l'un des leader mondiaux de solutions de paris mutuels avec plus de 70.000 terminaux. PMC compte parmi ses clients français le PMU.

Client testimonial:

« Having the terminals up and running is essential for betting customers; we need any issues to be resolved as quickly as possible. Odéolis has been our trusted service partner for many years. »


PMC's Managing Director

Client challenges

  • Optimum availability of terminals and kiosks.
  • Customised/White labelled Service interventions in all sales points.
  • Repair services all over France (7,000 terminals and 5,400 kiosks).

Odéolis Services

  • System commissioning and change management on several thousand installed units/year.
  • Commitment to restore service within short timeframes (from within 4 hours to 1 day).
  • Maintaining operational conditions 7 days a week.

Odéolis Added Value

  • 95% availability rate; 99% of issues resolved during initial intervention.
  • 27,000 interventions per year.
  • High levels of satisfaction for tobacconists and end users.
  • Management of Total Cost of Ownership.
  • Trusting relationship built over 7 years.

Our Expertise

Deployment - Commissioning
User Support
Retirement
Issue Prevention
Change Management
Incident Management

Odéolis

For over 25 years, Odéolis has been providing business support for the most demanding vendors and system suppliers in developing and managing system life cycles for transaction and self-service systems.

Our mission :

Improving your long-term competitiveness by:

  • Guaranteeing user satisfaction
  • Guaranteeing a high availability for your systems
  • Fast-tracking the development of added-value services

Our Strengths:

  • Unique expertise in restoring service within short timeframes,
  • Consistent service quality across the service area,
  • Controlling our own key resources: technicians, technical experts, logistics, repair services.

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