Terminals for tobacconists

BIMEDIA (Buralog) propose des solutions d’aide à la vente pour buralistes, diffuseurs de presse et libraires. Chez ses 5.600 clients, plus de 6.000 caisses et 6.850 écrans sont installés pour les aider à « vendre plus et mieux ».

Client challenges

  • Satisfaction and respect of BIMEDIA's commitments with respect to its network.
  • Continuity of service for sales points that often have only one cash register.
  • Experienced partner for deployment and maintenance work against a backdrop of rapid growth in the BIMEDIA network.

Odéolis Services

  • Installation and maintenance services with high availability (from within 4 hours to 1 day).
  • Services performed from Monday to Saturday.

Odéolis Added Value

  • Knowledge of specialised sales points.
  • Managing a sustained rate of on-site deployments and installations, throughout France.
  • Consistent service quality throughout the territory.
  • SLA compliance → 4,000 interventions per year.
  • Traceability of the installed base provided for rental operations.
  • Good image with BIMEDIA clients.
  • Simplicity: Odéolis - the sole supplier of BIMEDIA.

Our Expertise

Deployment - Commissioning
User Support
Retirement
Issue Prevention
Change Management
Incident Management

Odéolis

For over 25 years, Odéolis has been providing business support for the most demanding vendors and system suppliers in developing and managing system life cycles for transaction and self-service systems.

Our mission :

Improving your long-term competitiveness by:

  • Guaranteeing user satisfaction
  • Guaranteeing a high availability for your systems
  • Fast-tracking the development of added-value services

Our Strengths:

  • Unique expertise in restoring service within short timeframes,
  • Consistent service quality across the service area,
  • Controlling our own key resources: technicians, technical experts, logistics, repair services.

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