Automated Banking
DIEBOLD Inc is an American multinational specialising in self-service transaction systems (ATMs), with operations in 90 countries generating US$2.9 billion in turnover in 2013.
Client challenges
- Continuity of service is critical for ATM users.
- The necessity of having a local service partner.
- Multi-vendor environments (cash registers, PCs, inkjet printers).
Odéolis Services
- Installation and maintenance services with high availability (from within 5 hours to 1 day).
- Preventative maintenance and enhancements throughout the territory.
- Services provided from Monday to Saturday.
Odéolis Added Value
- Service commitment of 90% to meet time lines.
- Service restored during initial intervention.
- 75% of interventions as curative maintenance and 25% as preventative maintenance.
- Continuity of service guarantee.
- Repair quality guarantee.
- On-site interventions and centralised management.
- Timely management of upgrades across the entire territory.