A multi-vendor network of 130,000 terminals.

4ème loterie mondiale avec 27 millions de joueurs, FDJ conçoit, produit et distribue une offre de jeux réinventée en continu pour fidéliser joueurs et détaillants et assurer un C.A de plus de 12 milliards d’€.

Client challenges

  • Over 130,000 systems deployed (including terminals and kiosks).
  • 34,000 sales points in France and overseas administrative areas.
  • Ensure optimum system availability in order to minimise revenue losses.
  • Multi-vendor computerised infrastructure.

Odéolis Services

  • Commitment to restore service within short timeframes (from within 2 hours to 1 day).
  • Preventative and corrective maintenance carried out from Monday-Saturday over extended business hours.
  • System commissioning and deployment for several thousand units/year.

Odéolis Added Value

  • Industrial-scale service package with high availability: 95% availability; 99% of issues resolved during initial intervention.
  • 60,000 interventions per year.
  • Consistent service quality throughout the territory.
  • Process of capitalising on previous experience.
  • Joint management and client involvement during issue resolution.
  • Equipment traceability.
  • High levels of satisfaction for tobacconists and end customers.
  • Management of Total Cost of Ownership.
  • Trusting relationship built over 25 years.

Our Expertise

Deployment - Commissioning
User Support
Retirement
Issue Prevention
Change Management
Incident Management

Odéolis

For over 25 years, Odéolis has been providing business support for the most demanding vendors and system suppliers in developing and managing system life cycles for transaction and self-service systems.

Our mission :

Improving your long-term competitiveness by:

  • Guaranteeing user satisfaction
  • Guaranteeing a high availability for your systems
  • Fast-tracking the development of added-value services

Our Strengths:

  • Unique expertise in restoring service within short timeframes,
  • Consistent service quality across the service area,
  • Controlling our own key resources: technicians, technical experts, logistics, repair services.

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