12,000 sales points and 30,000 installed systems generating 4 million transactions per day.
The 2nd-largest tote betting company in the world, the PMU is an EIG linking 58 companies and generating €9.6bn in bets across a network of 12,000 sales points in mainland France and overseas administrative areas.
Client challenges
- Provide a service with very high availability to guarantee the 4 million daily transactions.
- Optimal functioning of 15,000 terminals, 5,400 kiosks and 9,000 printers.
- Service coverage for 12,200 sales points in mainland France and overseas administrative areas.
- Technical multi-vendor service provision.
Odéolis Services
- Commitment to restore service within short timeframes (from within 4 hours to 1 day).
- Maintaining operational conditions 7 days a week.
- Printing facility management
- Commissioning, deployment and change management for several thousand installations every year.
- Special Event support
Odéolis Added Value
- Industrial-scale service plan with high availability: 95% availability; 99% of incidents resolved during initial intervention.
- Consistent quality services across the entire territory: 35,000 interventions/year.
- Synergies with FDJ.
- Process of capitalising on previous experience.
- High levels of satisfaction amongst tobacconists and users.
- Managing Total Cost of Ownership.
- Trusted relationship built up over more than 10 years.
