SITA-AIR France

Air France check-in kiosks

SITA (Société Internationale de Télécommunication Aéronautique) provides IT and communications services to airlines in over 200 countries and 450 airports. Overall, SITA manages 20 billion transactions per year.

Client challenges

  • Full availability of Air France check-in kiosks, to guarantee availability during operating hours.
  • A reliable service partner able to guarantee consistent service quality in 25 airports across France.
  • Training of ground staff to ensure familiarity with professional applications.

Odéolis Services

  • Very high availability of the in-service support service.
    • Major Airports: Response within 1 hour - 7 days a week
    • Other Airports: Response within 4 hours - 7 days a week
  • Services ranging from system guidance to site visits, IMAC services, installation, maintenance and paper feed reload.
  • Training provided for Air France teams using iPad tablet devices.

Odéolis Added Value

  • SLA expectations: 100% availability as from 6 a.m.
  • Continuity of Service Guarantee.
  • Service restored after first intervention.
  • User team satisfaction.
  • On-site interventions and centralised governance.
  • Odéolis - a trusted service partner of SITA.

References

Our Expertise

Deployment - Commissioning
User Support
Retirement
Issue Prevention
Change Management
Incident Management

Odéolis

For over 25 years, Odéolis has been providing business support for the most demanding vendors and system suppliers in developing and managing system life cycles for transaction and self-service systems.

Our mission :

Improving your long-term competitiveness by:

  • Guaranteeing user satisfaction
  • Guaranteeing a high availability for your systems
  • Fast-tracking the development of added-value services

Our Strengths:

  • Unique expertise in restoring service within short timeframes,
  • Consistent service quality across the service area,
  • Controlling our own key resources: technicians, technical experts, logistics, repair services.

Read more